Resolved·Partial outage
Affected components
API
Updates
Write-up published
Read our write-up of this incident at https://bem-team.notion.site/AWS-us-east-1-Outage-295e8f8e1d7c8026a9f1dff2f07011d4?pvs=74
Resolved
Textract issues recover after AWS team’s successful fixes shipped to smooth over the NLB
Mon, Oct 20, 2025, 07:40 PM
Monitoring
Textract timeout issues emerge again due to AWS team’s updates to the AWS Network Load Balancer (NLB)
Mon, Oct 20, 2025, 05:40 PM(2 hours earlier)
Monitoring
Textract issues recover
Mon, Oct 20, 2025, 12:00 PM(5 hours earlier)
Monitoring
DNS recovers
Textract timeout issues continue, leading to degraded performance on some inputs processed through bem
Mon, Oct 20, 2025, 09:25 AM(2 hours earlier)
Identified
DNS outage with app.bem.ai and api.bem.ai unreachable by many clients with inconsistent DNS resolution
AWS Textract time out issues begin
Mon, Oct 20, 2025, 08:30 AM(55 minutes earlier)